Claims Process

Filing a Life Insurance Claim

Claim settlement is one of the most important services that an insurance company can provide to its customers. Insurance companies have an obligation to settle claims promptly. You will need to fill a claim form and contact the financial advisor from whom you bought your policy. Submit all relevant documents such as original death certificate and policy bond to your insurer to support your claim. Most claims are settled by issuing a cheque within 7 days from the time they receive the documents. However, if your insurer is unable to deal with all or any part of your claim, you will be notified in writing.

Types of claims

Maturity Claim- On the date of maturity life insured is required to send maturity claim / discharge form and original policy bond well before maturity date to enable timely settlement of claim on or before due dates. Most companies offer/issue post dated cheques and/ or make payment through ECS credit on the maturity date. Incase of delay in settlement kindly refer to grievance redressal.

Death Claim(including rider claim) - In case of death claim or rider claim the following procedure should be followed.

Follow these four simple steps to file a claim:

    1.Claim intimation/notification
    The claimant must submit the written intimation as soon as possible to enable the insurance company to initiate the claim processing. The claim intimation should consist of basic information such as policy number, name of the insured, date of death, cause of death, place of death, name of the claimant. The claimant can also get a claim intimation/notification form from the nearest local branch office of the insurance company or their insurance advisor/agent. Alternatively, some insurance companies also provide the facility of downloading the form from their website.

    2.Documents required for claim processing
    The claimant will be required to provide a claimant's statement, original policy document, death certificate, police FIR and post mortem exam report (for accidental death), certificate and records from the treating doctor/hospital (for death due to illness) and advance discharge form for claim processing. Based on the sum at risk, cause of death and policy duration, insurance companies may also request some additional documents.

    3.Submission of required documents for claim processing
    For faster claim processing, it is essential that the claimant submits complete documentation as early as possible. A life insurer will not be able to take a decision until all the requirements are complete. Once all relevant documents, records and forms have been submitted, the life insurer can take a decision about the claim.

    4.Settlement of claim
    As per the regulation 14 (2)(i) of the IRDAI (Policy holder's Interest) Regulations, 2017, the insurer is required to settle a claim within 30 days of receipt of all documents including clarification sought by the insurer. However, the insurance company can set a practice of settling the claim even earlier. If the claim requires further investigation, the insurer has to complete its procedures expeditiously, in any case not later than 90 days from the date of receipt of claim intimation and claim shall be settled within 30 days thereafter.

Claim Intimation

In case a claim arises you should:

  • Contact the respective life insurance branch office.
  • Contact your insurance advisor.
  • Call the respective Customer Helpline.
Claim Requirements
  • * Death Certificate
    * Original Policy Bond
    * Claim Forms issued by the insurer along with supporting documents
  • * Copies of Medical Records, Test Reports, Discharge Summary, Admission Records
       of hospitals and Laboratories.
    * Original Policy Bond
    * Claim Forms along with supporting documents
  • * Original Policy Bond.
    * Maturity Claim Form

Incase of delay in settlement kindly refer to grievance redressal

To check various claim processes, click on the respective links.

Claims Procedure
Aegon Life Insurance Company Limited
AGEAS Federal Life Insurance Company Limited
Aviva Life Insurance Company India Private Limited
Bajaj Allianz Life Insurance Company Limited
Bharti AXA Life Insurance Private Limited
Birla Sun Life Insurance Company Limited
Canara HSBC Life Insurance Company Limited
Edelweiss Tokio Life Insurance Company Limited 
Future Generali India Life Insurance Company Limited
HDFC Life Insurance Company Limited
ICICI Prudential Life Insurance Company Limited
IndiaFirst Life Insurance Company Limited
Kotak Mahindra Old Mutual Life Insurance Limited
Life Insurance Corporation of India.
Max Life Insurance Company Limited
PNB MetLife India Insurance Company Limited
Pramerica Life Insurance Company Limited
Reliance Nippon Life Insurance Company Limited
Sahara India Life Insurance Company Limited
SBI Life Insurance Company Limited
Shriram Life Insurance Company Limited
Star Union Dai-ichi Life Insurance Company Limited
Tata AIA Life Insurance Company Limited