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Service Escalation Matrix:
Check the table below for information on various Life Insurance companies.
No
Insurance Company
Contact Number
Email Contacts
1
Aditya Birla Sun Life Insurance Company Limited.
1800-270-7000
care.lifeinsurance@adityabirlacapital.com,
gro@adityabirlacapital.com
2
Aegon Life Insurance Company Limited.
1800-209-9090
gro@aegonlife.com
3
AGEAS Federal Life Insurance Company Limited.
1800 209 0502
022 2302 9200
grievances@ageasfederal.com
4
Aviva Life Insurance Company India Limited.
1800-103-7766
customerservices@avivaindia.com
5
Bajaj Allianz Life Insurance Company Limited
1800-233-7272
1800 209 7272
{7 days a week}: 9:00 AM to 7:00 PM (IST)}
customercare@bajajallianz.co.in,
Gro@bajajallianz.co.in
6
Bharti AXA Life Insurance Company Limited.
1800-102-4444
complaints.unit@bharti-axalife.com
7
Canara HSBC Life Insurance Company Limited
1800-103-0003
1800-180-0003
cru@canarahsbclife.in
8
Edelweiss Tokio Life Insurance Company Limited.
1800-212-1212
complaints@edelweisstokio.in
care@edelweisstokio.in
9
Exide Life Insurance Company Limited.
1800-419-8228
complaintscell@exidelife.in
10
Future Generali India Life Insurance Company Limited.
1800 102 2355
Grievance.redressal@futuregenerali.in
11
HDFC Life Insurance Company Limited
1800 266 9777
service@hdfclife.com
12
ICICI Prudential Life Insurance Company Limited.
1860 266 7766
022 6193 0777
gro@iciciprulife.com
13
IndiaFirst Life Insurance Company Limited
1800 209 8700
gro@indiafirstlife.com
14
Kotak Mahindra Life Insurance Company Limited
1800-209-8800
kli.grievance@kotak.com
15
Life Insurance Corporation of India.
For any policy related grievance, please feel free to
contact our Grievance Redressal Officers at
Branch / Division / Zonal / Corporate Level.
(For details click on the `Grievances' tab on the homepage).
16
Max Life Insurance company Limited.
1800-180-5577
service.helpdesk@maxlifeinsurance.com
17
PNB MetLife India Insurance Company Limited.
1800-425-6969
080-26502244
india_grievancecell@pnbmetlife.co.in
18
Pramerica Life Insurance Company Limited.
1800-102-7070
gro@pramericalife.in
19
Reliance Nippon Life Insurance Company Limited.
1800-300-08181
rnlife.customerservice@relianceada.com
20
Sahara India Life Insurance Company Limited.
1800-180-9000
grievance.life@sahara.in
21
SBI Life Insurance Company Limited.
1800 267 9090
gro@sbilife.co.in
22
Shriram Life Insurance Company Limited.
1800-3000-6116
gro@shriramlife.in
23
Star Union Dai-ichi Life Insurance Company Limited.
1800 266 8833
customercare@sudlife.in
24
Tata AIA Life Insurance Company Limited.
1860-266-9966
life.complaints@tataaia.com
Note:-There are 17 ombudsman Centres in India. For a list of ombudsman centres,
click here